The Benefits Workforce Management

With an innovative and effective Workforce Management Solution (WMS) in place, clients are able to maximise the productivity of their business ensuring the right candidates, fit into the right roles, with the right skill set and enthusiasm. When recruiting casual and temporary staff, workforce management is important to further implement a strong team and the positive influence they instil on their workplace and customer service outcomes. Meanwhile, taking the pressure off clients to source casual and short term staff that will contribute to the growth and success of their business. The use of a successful workforce management solution also fosters the growth of a client’s business and contributes to positive and enthusiastic staff morale.

It is widely acknowledged that every work venue and industry is different; however, effective workplace management solutions can play a driving force in contributing to the success of a business. Effective workforce management assists established businesses with driven employees to cater to the clients overall commitment to the community.

It is crucial that clients are to be placed first and their needs met to gain the desired result for their business. To facilitate an effective outcome for all professions involved, it is highly important to customize a service tailored to suit the needs of the client and the overall handling of their service.

The benefits of using workforce management solutions include:

  • Training and induction of all new staff members, ensuring staff are knowledgeable and ready to go.
  • Generate, deliver and manage rosters to make the most out of client resources.
  • Employment and Payrolling adhering to the clients professional employment requirements.
  • Ongoing assessment of staff to meet clients staffing and recruitment needs.
  • OHS and IR management of staff
  • Risk, Dispute and RTW Management.
  • Easy to access and willing WMS services are available

If you are in need of compelling and beneficial workforce management solutions, Centastaff can assist you in achieving the success of your employment and staffing targets. Our innovative service will give you the confidence to continue the implementation of your day to day business, and allow the right staff to make a smooth transition into your service.

The Centastaff role of specialising in workforce management solutions maximises the outcomes for businesses by delivering a customised recruitment and team service. Our friendly and helpful consultancy provides not only the traditional recruitment and selection assistance, but the overall management of personnel team members and the success of management outcomes.  

Exciting times for the Melbourne Airport Precinct

There are a several ongoing and upcoming projects within the Melbourne Airport Precinct, all of which are part of a larger vision to expand the capacity of the airport, to create more jobs, to ease transportation between Melbourne CBD and the airport, and to accommodate the increasing number of passengers who fly into and out of the airport every year. These projects come with new job opportunities for those interested in pursuing careers in the aviation and construction industries. Here are some of the major projects:

Melbourne Airport Rail

The Victorian government and the Federal Government have each pledged $5 billion to go towards the construction of the Melbourne Airport Rail, which is set to start in 2022. The railway line will link Melbourne to Tullamarine Airport. Plans for the railway include a superstation at Sunshine, which will provide a great connection to many nearby regions and suburbs.

Melbourne Airport Hotel

The airport’s management wants to construct a new hotel close to Terminal 4. There’s a shortage of short-term accommodation facilities at the airport, so the new 464 room hotel will be a convenient option for many travelers. The hotel construction project is expected to add about $280 million in “Gross Added Value” to the Victoria economy, and to create 2000 construction and operational jobs.

URBNSURF Melbourne Surf Park

Australia’s first surf park is coming to the Melbourne airport precinct very soon, courtesy of URBNSURF. This park will be located near the Centastaff office. Surfing is one of Australia’s favorite pastimes, so the surf park will be a fun and iconic amenity that can be enjoyed by both locals and tourists. The surf park will harbor the world’s largest Wave-garden Cove, multiple cafes and food outlets, a fully equipped surfing shop, a surfing academy with multilevel training

programs, a picturesque landscape, skate ramps, and beach cabanas. Over $28 million in funding has been secured, and construction of the facility is underway. The surf park will be opened in early 2019. So far, the surf park has created about 300 jobs during the construction phase, and it’s expected to create over 50 permanent jobs once it’s completed.

Employment opportunities resulting from the various projects

Thanks to the major projects at the Melbourne Airport Precinct, more jobs are being created in the area. Over 30 million passengers travel through the airport every year, and that number is expected to more than double within the next couple of decades. This means that there will be a high demand for ground staff, pilots, and customer service personnel in the coming years. Centastaff are the leading recruitment agency for ground staff and other airport workers in Melbourne and at Tullamarine airport, so if you are looking to pursue a career in Melbourne, you should contact us for more advice.

Job Interviews

Centastaff’s Tips For Your Job Interview


  • Remember perception is reality – Always dress to impress: ie no matter what the position is that you are applying for always dress in a suit or nice pants/skirt and freshly ironed shirt.
  • Research the company prior to interview so you are well versed with the organizations values, culture and business.
  • Know what you are letting yourself in for, who will be interviewing you, how many people will be interviewing you and what the interview process is.
  • Be prepared with interview responses, such as behavioural based answers that demonstrate your experience and ability in certain situations.
  • Be prepared with questions at the end of the interview. If all your questions have been answered confirm the relevant skills & attributes of the role to demonstrate your full understanding of the requirements.


  • Practice your interview technique in front of the mirror so that you are portraying yourself in an articulate interesting manner.
  • Remember to answer the question you are asked and to stop once you have done this. Do not keep talking as it is really hard to interview someone who keeps going on and on. The interviewer doesn’t need to know your whole life story. Keep your answers succinct, to-the-point and focused and don’t ramble – simply answer the question.
  • Remember to answer questions with full sentences and not one word. Not talking enough can be just as bad as talking too much.
  • Bad mouthing past employers and colleagues is something that you should never do; even if it is true. You just never know whether they are customer of the organization and it doesn’t say much for you if you hated everyone you worked with.
  • Be clear on the dates you worked at a particular company/job. Never grab your resume and check it like you don’t know what you have written on it.
  • Never take a copy of your resume and read through it looking for the answers to questions you may be asked. You should know off the top of your head what your duties & responsibilities were in a particular role and should not need to refer to your resume.


  • Always arrive on time, not too early or too late.
  • Always smile and give a firm handshake when greeting your interviewer.
  • Always switch your mobile off.
  • Always make eye contact with the interviewer.
  • Never chew gum during an interview.
  • Stay calm, during an interview try to relax and stay as calm as possible. Try to remember the interviewer is only trying to understand who you are and what you can bring to the organization.
  • Always thank the interviewer after the interview for their time and confirm that you are looking forward to hearing from them in the near future.

Remember the interview is an opportunity for you to get to know the employer and find out more about the position as much as it is for them to find out about you. Remember not all positions you are applying for will be right for you. It is about finding the right match for both you and the employer.

The Importance of Airport Ground Staff: A Job Description

There’s no airport or air carrier that can operate sustainably without ground staff. They are a vital cog in the wheel of the aviation industry, and they cannot be replaced by computers or machines. This means that ground staff jobs are here to stay.

Ground staff jobs are generally challenging, but they are also well paying. To be a ground staff worker, you need to be able to think on your feet and to come up with creative solutions to unexpected problems.

Duties and responsibilities of ground staff at airports There are many duties and responsibilities to come with ground staff jobs, but the main one is to ensure the safety and comfort of all passengers who travel through the airport. Different airports and airlines have different job descriptions for their ground staff, but in most cases, the ground staff is charged with the following duties.

Within the airport terminal, the ground staff is responsible for:

  • Manning the check-in counters that serve departing passengers. Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies.
  • Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.
  • Performing cabin services to ensure that passengers are comfortable during their flights. Cabin services include cleaning and restocking the planes before the passengers can board them.
  • Issuing tickets to passengers.
  • Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
  • Taking reservations from passengers who call in.
  • Assisting passengers with luggage check-ins at the ticket counter.
  • Making sure that all baggage is delivered.
  • Confirming the identities of passengers, and providing them with boarding passes.
  • In some cases, ground staff may be responsible for screening passengers and their luggage for security purposes.
  • Giving special assistance to disabled passengers. Outside the terminal, the ground staff is responsible for:
  • Loading and unloading bags and other luggage to and from the plane.
  • Helping passengers and the flight crew to get on and off the plane by providing the stairs.
  • Indicating to the pilots which taxi spots they should use after the plane has landed.

Most airlines expect their ground staff recruits to meet the following minimum requirements:

  • Recruits must have a good command of the English language.
  • They should have excellent communication skills.
  • VCE Certificate

If you are looking for a ground staff job in Melbourne, please get in contact with Centastaff today. We are a leading Aviation Recruitment company that focuses on finding suitable candidates for airport jobs like ground staff workers.

Ever growing job opportunities in the Melbourne Aviation Industry

The aviation industry in Australia is growing, and this means there are more jobs being created in the sector. If you are considering in a career in aviation, here’s what you need to know about aviation job opportunities in Australia, and especially in Melbourne, Victoria.

Growth in the Aviation Industry in Australia.

Australia’s aviation industry has been experiencing steady growth over the past few years. As of 2017, the industry employed more than 88,000 people. It’s projected that the industry will continue to grow as domestic and international business travelers and tourists continue to visit Australian cities and states. Most of the aviation workforce in Australia is concentrated around major cities in New South Wales, Queensland, and Victoria, but as the industry continues to

expand, there has been an increase in the number of domestic airline routes in all states and territories. This has come with an increase in demand for pilots, engineers, and ground staff. To ensure that major airports can accommodate more flights and passengers, expansion plans for Brisbane Airport, Melbourne Airport, and Hobart International Airport are in the works.

Melbourne’s airport expansion and growth

In Victoria, a master plan to expand Melbourne Airport is being executed. The expansion is necessary because the number of passengers using the airport has risen to 35 million in 2017, and its likely to double within the next 20 years. The expansion plan includes proposals to construct a third and fourth runway, and to extend the east-west runway to 3500 meters and the north-south runway to 4500 meters. Towards that end, the Department of Infrastructure and Regional Development and the Department of Finance are working together to acquire land around the airport. Additionally, there’s a plan to construct a railway between the airport and the CBD in Melbourne to make it easier for travelers to get to and from the airport.

Job opportunities in the Aviation Industry

Thanks to the expansion and growth in places like Melbourne Airport, there are lots of job opportunities in Australia’s aviation industry. According to a report released by the Australian Industry Standards, there’s a shortage of pilots, maintenance technicians, and engineers, ground staff, trainers, reporting officers, compliance officers, health and safety officers, and software engineers in airports all over Australia.

New opportunities are opening up because the current workforce is aging, and there’s a need for more security and customer service personnel at the airports. Even though some ground operations are being automated, there’s still an increase in the demand for people who can maintain and operate machinery at the airports.

If you are interested in pursuing a career in the aviation industry in Melbourne, contact Centastaff, an Aviation Recruitment Company, to find out more about aviation career opportunities near you.

Centastaff’s Tips For Applying For A Job

Reading the Advertisement

Sending your application is often the first point of contact with the prospective employer. Make a good impression by ensuring that you have followed their instructions and taken note of what they are asking for:

  • Identify the skills that are mentioned as a necessity, and ensure that you have them
  • Identify the necessary experience that is requested, and ensure that you encompass this
  • Attach a covering letter, and address the criteria if requested
  • Ensure that your resume and covering letter have been updated and are relevant
  • Apply via the method specified in the advert – take note if you are required to send your application via e-mail, post, fax, on-line etc and follow the instructions

Your forward thinking and initiative will impress an employer, and allow you to stand out from the numerous applications that they are bound to receive.

Searching for a job can be time consuming and frustrating at times, so following the above steps may save you from sending out numerous applications to positions that are not suited to your current skills set.

Covering Letters

When sending a covering letter along with your resume, this is your means of introducing yourself to the prospective employer. There are a few simple rules to follow if you wish to leave a positive impression:

  • Provide your name & contact details
  • Ensure that you include the current date
  • Address the letter to the employer as per the name, address & details supplied in the advert (if possible)
  • Ensure that you are referring to the correct job title, ie “Executive Officer – Southern Region”
  • Detail what your motivation is for applying for the role – Why do you want that job?
  • Let the employer know of any skills & experience that you possess that are relevant to their advertisement
  • Detail your availability for interview if possible (or “at your request”)
  • Spell-check!!!